Privacy Policy

Last Updated: September 2024

At A Touch of the Wild, we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains what information we collect, how we use it, who we share it with, and your rights under UK data protection legislation.

If you have any questions about this policy or how we handle your personal data, please contact us:

Email: info@atouchofthewild.co.uk

For further information about data protection, you can also contact the Information Commissioner’s Office (ICO).

Our Commitment to Your Privacy

We process all personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

We only collect information that is necessary to provide our services, meet our legal obligations, and support the safe running of A Touch of the Wild.

What Information We Collect

We may collect personal information when you:

  • Register your child with us
  • Apply for a funded place
  • Book holiday clubs, Wild Tots or other events
  • Join one of our waiting lists
  • Contact us with an enquiry
  • Update us with changes to your personal information

We may also receive information from other organisations where required, such as your local authority.

The information we collect may include:

  • Parent or carer names
  • Contact details (address, email and telephone number)
  • Child’s name and date of birth
  • Emergency contact information
  • Medical information and dietary requirements
  • Funding eligibility
  • Educational information
  • Attendance records
  • Payment information

How We Use Your Information

We use your information to:

  • Provide childcare and outdoor learning services
  • Support your child’s development and education
  • Manage bookings and registrations
  • Process payments
  • Contact you regarding your bookings
  • Meet our safeguarding and legal responsibilities
  • Administer Early Years Funding where applicable

With your permission, we may also send newsletters or updates about our activities. You can unsubscribe at any time.

Early Years Funding

Where your child receives funded childcare, we may collect additional information required by your local authority, including:

  • Funding eligibility
  • Child ethnicity (where requested by the local authority)
  • Parent and child identification information

This information is only used for administering funding and related government requirements.

How Long We Keep Your Information

Some records must be retained for legal reasons.

This includes documents such as:

  • Attendance registers
  • Accident records
  • Medication records

These records are generally retained for a minimum of three years after your child leaves A Touch of the Wild, although certain records may be kept longer where required by law.

Who We Share Your Information With

We only share personal information where necessary.

This may include:

  • Local authorities (for funded childcare)
  • Childcare voucher providers
  • Emergency services
  • Schools (where appropriate)
  • Government departments
  • Law enforcement agencies where legally required

We may also share information where safeguarding concerns mean it is necessary to protect a child or vulnerable adult.

How Your Information Is Stored

We use secure third-party systems to store and manage information safely.

These include:

  • Tapestry
  • Zoho Drive
  • Mailchimp
  • Bookeo
  • Xero
  • WordPress

These providers have their own privacy policies and security measures in place.

Website Information

When you visit our website, we may automatically collect information including:

  • Browser type
  • Device information
  • IP address
  • Pages visited
  • Time spent on pages
  • Internal links clicked
  • Search activity

This information helps us understand how visitors use our website and improve the experience.

Cookies

Our website uses cookies to help it function correctly and improve performance.

These include:

  • Essential cookies required for website functionality
  • Analytics cookies (used only where you have accepted cookies)

You can manage your cookie preferences through your browser settings.

Contact Forms

When you complete a form on our website, we collect the information you provide so that we can respond to your enquiry.

This information may also be securely stored using our website and business management systems where appropriate.

International Data Storage

Some of the secure systems we use may process or store information outside the United Kingdom.

Where this happens, we ensure appropriate safeguards are in place to protect your personal information in accordance with UK data protection legislation.

Our Commitment to You

We will always aim to:

  • Collect only the information we genuinely need
  • Keep your information accurate and up to date
  • Protect your information from unauthorised access
  • Keep your information secure
  • Delete information securely when it is no longer required

Your Rights

Under UK GDPR, you have the right to:

  • Request a copy of the personal information we hold about you
  • Ask us to correct inaccurate information
  • Request deletion of your information where appropriate
  • Object to certain types of processing
  • Restrict how your information is used in certain circumstances

If you wish to exercise any of these rights, please contact us in writing.

Contact Us

If you have any questions about this Privacy Policy or how we process your personal information, please contact us:

A Touch of the Wild

Email: info@atouchofthewild.co.uk

If you are unhappy with how we have handled your personal information, you also have the right to contact the Information Commissioner’s Office (ICO).